SMITH CO PLUMBING
Privacy Policy
Effective Date: January 14, 2014
1. Introduction
Smith Co Plumbing ("we," "us," or "our") respects your privacy and is committed to protecting
the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect information when you visit
our website, contact our office, request plumbing services, or communicate with our team.
2. Information We Collect
We may collect the following information when you contact us or use our services:
- Full name
- Phone number
- Email address
- Residential or commercial service address
- Billing and payment information
- Details regarding plumbing service requests
- Communications through phone calls, emails, text messages, and website contact forms
- Website usage information, where applicable
We collect information necessary to provide plumbing services, respond to inquiries, and
conduct normal business operations.
3. How We Use Your Information
Smith Co Plumbing may use your information to:
- Schedule and provide residential or commercial plumbing services
- Respond to questions and customer inquiries
- Provide estimates, invoices, and service updates
- Communicate regarding appointments and ongoing projects
- Process payments and maintain business records
- Improve customer service and business operations
- Send promotional communications where permitted by law and applicable consent
requirements
4. Text Messaging and Communications
If you provide your telephone number, Smith Co Plumbing may use it to communicate with you
regarding service requests, scheduling, appointments, estimates, and project updates.
Where required, we obtain your consent before sending automated or promotional text
messages.
You may opt out of applicable text messaging programs by replying STOP. For assistance, reply
HELP or contact our office.
SMS consent is not shared with third parties or affiliates for their marketing or promotional
purposes.
Message and data rates may apply.
5. Sharing of Personal Information
Smith Co Plumbing does not sell customers' personal information.
We may share information with trusted service providers when reasonably necessary for
business operations, such as payment processing, scheduling, website hosting, and customer
communications.
We may also disclose information when required by law or to protect our legal rights.
6. Website Cookies and Analytics
Our website may use cookies or similar technologies to improve website functionality,
understand visitor activity, and enhance the customer experience.
Visitors may adjust their browser settings to limit or disable cookies.
7. Information Security
Smith Co Plumbing takes reasonable administrative, technical, and organizational measures to
safeguard customer information against unauthorized access, misuse, or disclosure.
However, no electronic transmission or storage method can be guaranteed completely secure.
8. Data Retention
We retain customer information for as long as reasonably necessary to provide services,
maintain business records, comply with applicable legal obligations, and resolve disputes.
9. Your Privacy Choices
You may contact Smith Co Plumbing to request access to, correction of, or deletion of your
personal information, subject to applicable law and legitimate business recordkeeping
requirements.
You may also request to stop receiving promotional communications.
10. Third-Party Websites
Our website may contain links to third-party websites. Smith Co Plumbing is not responsible for
the privacy practices or content of those websites.
We encourage visitors to review the privacy policies of any third-party websites they access.
11. Changes to This Privacy Policy
Smith Co Plumbing reserves the right to update this Privacy Policy as necessary to reflect
changes in business practices, technology, or applicable legal requirements.
Updates will be posted on our website with a revised effective date.
12. Contact Information
For questions or concerns regarding this Privacy Policy, please contact:
Smith Co. Plumbing LLC
Phone: (804) 572-8388
Mailing Address: 8279 Richmond Tappahannock Hwy
Aylett, VA 23009
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© 2014 Smith Co Plumbing. All Rights Reserved.
